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Full Schedule  

*Schedule is subject to change, please check the signage at the show.
Thursday: March 23, 2006
Ship Inspection
10:00 AM - 2:30 PM
Carnival - Inspiration
Ship Inspection and Onboard Lunch hosted by Carnival Cruise Lines. Open only to pre-registered full conference travel agents who submit required security information and register for the ship. All participants must present the identification used for registration upon check-in of the ship inspection. Shuttle service to/from the Convention Center and the Port will be provided.

The buses will start leaving the Hyatt Hotel at 10:00am and the convention center at 10:20am. All Travel Agents must be aboard by 11:15am. Buses will return back to the convention center no later than 2:45 pm.

The Carnival Ship Inspection is Full - No More Space Available
Event Registration
1:00 PM - 5:00 PM
West Hall Lobby
Registration will be located in the lobby area in front of
the West Hall at the Convention Center.
You can pick your badge holders, official show program and make changes/additions to your badge during this time.
Breakout Seminars
Certification Course
3:00 PM - 6:00 PM
Rooms 10-12
Niche Cruise Marketing Alliance (NCMA) Educational Program
Presented by the Niche Cruise Marketing Alliance (NCMA).Moderator:
Larry Dessler, Executive Director, NCMA

Panelists include:
Linda Heckman, Regional Sales Director, Peter Deilmann Cruises
Bo Fridsberg, Vice President Sales, Norwegian Coastal Voyage
Wendy Clayton, Director of Sales Development, Discovery World Cruises
Susan Shultz, Director of Sales, American Cruise Lines
Larry Haugh, Vice President Sales, Star Clippers
Maria de Montalvo, Director Sales and Marketing, Canodros S.A.
Patricia Noble, Director Sales, RiverBarge Excursion Line

Participate in this three-hour Specialty Course and learn how to cash-in on this often overlooked but rewarding corner of the cruise market.
-Recognize the unique nature of the Specialty Cruise Market.
-Learn about the differences of these unique products.
-Receive a collection of special bonus commission certificates.
-Identify marketing tools to help you start earning big money.
-Receive your Niche Cruise Specialist designation.
OSSN Home Based Agent Seminar Track
2:45 PM - 3:45 PM
Rooms 13-15
How to Maximize Your Business Relationship With Suppliers
Presented by John Dalton, Travel Industry Consultant

Supplier relationships are key factors in a travel agents overall business success, but are you maximizing these partnerships and potential? Learn how to develop solid partnerships with preferred suppliers in this one-hour program. Points of discussion will include:
-How your supplier partnerships should help you exceed your business expectations.
-What you should be doing to qualify preferred supplier products/services to meet the needs of your clients.
-Determining the right supplier partners for your business.
-Working with supplier partners in supporting your sales and marketing efforts.
And more.
OSSN Home Based Agent Seminar Track
3:45 PM - 5:15 PM
Rooms 13-15
Host Agency vs. Going Solo
Moderator: John Dalton, Travel Industry Consultant
Panelist include:
Anita Balamane, Western Regional Manager, OSSN
Rick Flesch, Vice President Product Development and National Training, Global Travel International
Kim Sherrett, Director, Agent Relations, Travel Planners International
Peter Stilphen, MCC, Managing Partner, Americas Host Agency

Find out from our expert panelist which is the best way to run your Home Based travel business. Work through a Host Agency or Establish Your Own Home Based Agency Business? This controversial topic will give the audience great decison making ideas.
OSSN Home Based Agent Seminar Track
5:15 PM - 6:15 PM
Rooms 13-15
Technology for Home Based Travel Agents
Moderator: Jared Braunstein, V.P. of Sales Eastern Region, Vacation.com

Panelists include:

Patti Free, Director, CCRA Marketing Services
Randy Goodrich, Co-Founder, Passport Online, Inc.
Teresa Giacalone, TRAMS
Darla Graber, President, ClientEase
Barbara Wanzo, Marketing and Sales Senior Executive, Trisept Solutions

This panel of technology experts will provide the audience with a variety of new advancements in travel industry technology offered to the Home Based agency, Independent Contractor and the Host Agency.

Topics Include:
-Developing a professional website that creates your image and competes with the big online agencies.
-Database marketing tolls to organize your business and increase your sales.
-Utilizing HTML travel content providers to create high impact advertising messages.
-Working with accounting programs designed for the small agency.
-Technology tools that help enhance the Host Agency/Independent Contractor relationship.
Special Event
7:00 PM - 9:00 PM
OSSN Member Reception and Harbor Yacht Cruise
A night of entertainment, dining and special presentations.

This reception is open to OSSN MEMBERS ONLY. Members MUST RSVP as space is limited.

Sponsored By: Pleasant Holidays, ClientEase, Royal Caribbean/Celebrity Cruise Lines, TravelSafe Insurance, South Africa Tourism

To RSVP, send your request to true@ossn.com.
Friday: March 24, 2006
Event Registration
7:30 AM - 5:30 PM
West Hall Lobby
Registration will be located in the lobby area in front of
the West Hall at the Convention Center.
You can pick your badge holders, official show program and make changes/additions to your badge during this time.
Accredited Programming Presented by
The Travel Institute and CLIA
Accredited Module
8:30 AM - 10:00 AM
Rooms 10-12
Tee Off to Greater Profits: Learn How to Capitalize on the Lucrative Golf Vacation Market
Presented by Mark McMullen on behalf of The Travel Institute

This module is valued at 2 CEU's.

Even during economic downtimes, golfers will still travel the world to pursue their passion. Join us as we introduce you to the multi-million dollar industry of golf-related travel. Do you know a birdie from a bogie? In this session you will gain a greater understanding of what golfer's are looking for and why. Come and learn how you too can tailor your sales and marketing efforts to attract this profitable market segment. In this interactive seminar, The Travel Institute will introduce you to its new Golf Lifestyle Specialist course, and you will learn how to:

-Tap into this lucrative market
-Get familiar with top domestic and international golf destinations.
-Gain a greater understanding of golfers' needs and how to best meet those needs.
-Discover tips on everything from booking tee times to learning the lingo.

Attend this seminar and receive a $20.00 coupon toward The Travel Institute's Golf course!
Accredited Module
8:30 AM - 10:00 AM
Rooms 13-15
Professional Selling Skills
Presented by Roseann Dorsch of CLIA, this mini-module is valued at 10 CLIA Certification Points.

Geared toward the front-line counselor who has experience but wants to sharpen their sales skills. This module will enable participants to:

-Recognize the five essential steps of the sale
-Qualify a client
-Overcome the most common barriers to the cruise sale
-Add value to every sale
-Employ strategies to get and keep the business
-Tips to refine your telephone sales skills.
Accredited Module
10:15 AM - 11:45 AM
Rooms 10-12
Re-Energize Your Bottom Line By Specializing in Spa Travel
Presented by Michelle Kleist, RD, Executive Director, Destination Spa Group, on behalf of The Travel Institute

This module is valued at 2 CEU's.

Join The Travel Institute as we introduce you to the lucrative Spa Specialist market. Spas continue to grow in popularity for travelers who wish to escape, relax, reduce stress and pamper themselves. More than 45 million travelers in North America visited spas, collectively earning spas $11 billion in revenue! Join us in this semianr based on The Travel Institute's new Spa Lifestyle Specialist course, and learn how you can tap into this growing market. We'll explore:

-The different types of spas and spa seekers.
-Tips for working with spas to build preferred supplier relationships.
-How to match your clients to the right spa for their needs.
-Marketing and sales strategies that will boost your bottom line.

Attend this seminar, and receive a $20.00 coupon and receive a $20.00 coupon toward The Travel Institute's Lifestyle Spa Course!
Accredited Module
10:15 AM - 11:45 AM
Rooms 13-15
Understanding Groups
Presented by Roseann Dorsch of CLIA, this mini-module is valued at 10 CLIA Certification Points.

This program demonstrates how to develop group business as a profit center covering the following subjects:

-Identifying groups and their characteristics
-Sources for lead development
-Marketing to groups
-Working with group leaders
-Analyzing group potential
-Pricing
-Promotional budget.
Bonus Seminar
11:30 AM - 12:30 PM
Rooms 24-25
Passport Online
Training and demonstration of VacationPORT, NexCite Express email and website marketing programs.

To RSVP for this program, email rsvp@passportonlineinc.com
Breakout Seminar Series
Breakout Seminar
12:30 PM - 1:30 PM
Rooms 13-15
On the Rivers & Barges: The Newest Trend in Cruising
Moderator:
Larry Dessler, Executive Director, the Niche Cruise Marketing Alliance (NCMA)

Panelists include:
Michael Beale, Director, Charter and Incentive Sales, Viking River Cruises
Linda Heckman, Regional Sales Director, Peter Deilmann Cruises
Gary Murphy, President, Brendan Worldwide Vacations
Patricia Noble, Director, Marketing & Sales, RiverBarge Excursion Line
Tom Russell, Senior VP Sales & Marketing, Uniworld River Cruises

Get on board and don't stop selling! Though popular and profitable, there's more to cruising than the mega's. Set sail and entice your clients with the unique river cruises and barge canal experience. Hear from a panel of experts covering compelling topics such as marketing and selling these "intimate" cruise experiences; customizing a package to match your clients special interest; exploring historic destinations (both at home and abroad); maximizing your commission earnings on this deluxe category and more.
Breakout Seminar
12:30 PM - 1:30 PM
Rooms 10-12
Indulge With Spa Vacations
Moderated by: Michelle Kleist, Executive Director, Destination Spa Group

Panelists include:
Tricia Burridge Ackner, National Sales Manager, Turning Stone Resort & Casino
Bryan Huckabee, Director, Spas, Recreation & Fitness, The Ginn Company
Kathleen Gaye, Vice President, Marketing and Public Relations, Safety Harbor Resort and Spa
Roy Schindele, Director of Sales & Marketing, Arnold Palmer's Bay Hill Club

With the continued growth in spa travel, theres never been a better time for agents to hone in on this indulgent market and embrace the many options and sales opportunities that spa vacations represent. Get the full treatment from our panel of experts offering insider tips on how you can provide a memorable experience to meet your spa clienteles needs all while boosting your bottom-line.
Breakout Seminar
12:30 PM - 1:30 PM
Breakout Seminar #3
Topic, description and participants tba shortly.
Breakout Seminar
1:45 PM - 2:45 PM
Rooms 10-12
Packaged Profits: The USTOA Panel
Moderated by: Robert E. Whitley, CTC, President, United States Tour Operators Association (USTOA)

Panelists include:
Mark Kazlauskas, President, Insight Vacations
Bob Drumm, President, General Tours
Larry McCarthy, CTC, National Accounts Manager, The Globus Family of Brands
Gary Murphy, President, Brendan Worldwide Vacations

Final panelist tba shortly.

Boost your yield with the most dependable partner in your quiver of sales ammunition with tours, tours, tours! The packaged vacation crowd continues to expand its many offerings in terms of destinations and creative itineraries. Learn all about the latest developments on the tour front, and what these mean for your revenue and income. Get the latest scoop on how to cash in on the generous commission offerings that are bound in vacation sales.
Breakout Seminar
1:45 PM - 2:45 PM
Rooms 13-15
Boost Your Green $$$ With Golf Travel
Moderator:
Mike Daly, President, Creative Solutions Inc. (CSI)

Panelists include:
Dan Fitzpatrick, Regional Director, Merit Golf Vacations
Johnnie Giffin, Leisure Travel Sales Director, Saddlebrook Resort & Spa
Doug Schmidt, Dir., Golf Promo & Membership, The Westin Innisbrook Golf Resort.
Janice Edwards-Diaz, Director of Leisure Sales, Reunion Resort & Club of Orlando

No one can dispute how lucrative the golf vacation market is and how much commission there is for travel agents to earn. By establishing your relationships with golf resorts, golf courses and golf vacation wholesalers, earning commission in this niche market has never been easier. Hear about the potential commission you can realize from our panel.
Breakout Seminar
1:45 PM - 2:45 PM
Sandals and Beaches 2006 Product Updates
Come learn what is new in the Sandals & Beaches world. Learn how to make extra money in your pockets and why your clients feel, that we give them more than they ever dreamed of.
Breakout Seminar
3:00 PM - 4:00 PM
Rooms 13-15
Land and Sea: Make More Money with the Complete Tour & Cruise Vacation Package
Moderator: James Shillinglaw, CTC, Editor-in-Chief, Performance Media Group

Panelists include:
John Boulding, Managing Director, Insight Vacations
Steve Leland, President, Port Promotions
Raul Parquet, Managing Director, Royal Celebrity Tours
Marnie Whipple, Sales Manager, Holland America Line
Paull Tickner, President, British Heritage Tours

Why cruise to an exotic destination if you can't experience it? Now your clients can discover the world when you complement their cruise vacation with a land package. Whether it's adventure, sightseeing, culture or feasting that your clients seek, the tourcruise vacation is the "something for everyone" that will not disappoint your clients or your bottom-line. This interactive seminar will feature the leaders in this category and offer you insight on why you should be motivated to go beyond the sea.
Breakout Seminar
3:00 PM - 4:00 PM
Rooms 24-25
The South and Central America Destination Boom
Presented by the members of SATA, including:

Jim Woodman, acclaimed SATA Speaker
Raj Sanghrjka, President, SATA
Keith Harrel, Regional Sales Director, American Airlines
Paulina Spindler, Guatemala Tourist Board

Join this panel of experts and learn about the emerging and profitable destinations of South & Central America.

Topics to include:
-What makes this region so exciting.
-The growth of niche travel markets.
-The increased competition on leisure air travel.
-Tools and educational opportunities available to the retail travel agent in selling these lucrative destinations.
-Partnerships with tourism boards.
-And more!
Breakout Seminar
3:00 PM - 4:00 PM
Rooms 10-12
Knowledge is Power
Presented by Scott Whitley, Vice President Sales & Marketing, Performance Media Group

If you are home-based or are thinking about becoming home-based, please join Scott Whitley of Agent@Home, ModernAgent, and Cruise & Vacation Agent magazines in an interactive and educational seminar that will present you with the knowledge you need for your business to grow and succeed. Learn how to better market yourself and your business in order to boost sales and increase productivity. Gain useful sales tips and learn what resources are at your fingertips to keep you current on industry events and product information. This is a seminar you don't want to miss!
4:00 PM - 6:30 PM
West Hall
EXHIBIT HALL OPEN
Saturday: March 25, 2006
Event Registration
7:00 AM - 4:00 PM
West Hall Lobby
Registration will be located in the lobby area in front of
the West Hall at the Convention Center.
You can pick your badge holders, official show program and make changes/additions to your badge during this time.
Breakfast
7:30 AM - 8:30 AM
Ballroom D
Full Conference Sit-Down Breakfast
Breakfast
Sponsored by Trafalgar Tours

Full Conference Attendees Only
General Session
8:35 AM - 10:35 AM
Ballroom C
General Session
This Blue-Ribbon General Session will offer delegates the chance to hear from top industry executives.

Hosted by:

James Shillinglaw, CTC, Editor-In-Chief, The Performance Media Group

Keynote Addresses from:

Robert E. Whitley, CTC, President, The United States Tour Operators Association (USTOA)
"How to be a Hero in Three Easy Steps"

Dan Cupertino, Vice President Travel Agency Sales, Walt Disney Parks and Resorts
“Scaling New Heights.”

Gary Fee, Founder & President, Outside Sales Support Network (OSSN)
"Now That We Have Arrived, What Do We Have to Look Forward To"

Vincent Vanderpool-Wallace, Secretary General, Caribbean Tourism Organization (CTO)
"The Caribbean & Travel Agents: The Path to Achieving Success Together"
Ship Inspection
11:00 AM - 2:00 PM
Holland America Line - ms Veendam
Ship Inspection and Onboard Lunch hosted by Holland America. Open only to pre-registered full conference travel agents who submit required security information and register for the ship. All participants must present the identification used for registration upon check-in of the ship inspection. Shuttle service to/from the Convention Center and the Port will be provided. Travel agents must arrive at the Convention Center by 10:40 am for staging and shuttle service. Buses will return back to the convention center no later than 2:00 pm.
Security Deadline has been reached - No More Space Available
Ship Inspection
11:00 AM - 2:00 PM
Royal Caribbean - Legend of the Seas
Ship Inspection and Onboard Lunch hosted by Royal Caribbean. Open only to pre-registered full conference travel agents who submit required security information and register for the ship. All participants must present the identification used for registration upon check-in of the ship inspection. Shuttle service to/from the Convention Center and the Port will be provided. Travel agents must arrive at the Convention Center by 10:40 am for staging and shuttle service. Buses will return back to the convention center no later than 2:00 pm.
Security Deadline has been reached - No More Space Available
Ship Inspection
11:00 AM - 2:00 PM
Royal Caribbean - Grandeur of the Seas
Ship Inspection and Onboard Lunch hosted by Royal Caribbean. Open only to pre-registered full conference travel agents who submit required security information and register for the ship. All participants must present the identification used for registration upon check-in of the ship inspection. Shuttle service to/from the Convention Center and the Port will be provided. Travel agents must arrive at the Convention Center by 10:40 am for staging and shuttle service. Buses will return back to the convention center no later than 2:00 pm.
Security Deadline has been reached - No More Space Available
2:00 PM - 4:30 PM
West Hall
EXHIBIT HALL OPEN
Special Event
4:15 PM
Prize Drawings
Prize drawings commence at 4:15 pm on the Exhibit Floor.

Only travel agent delegates are eligible to win. Must be present to win.
Post Show FAM

Exotic Western Caribbean, Guatemala and Belize HOLLAND AMERICA - Veendam

Exotic Western Caribbean, Guatemala and Belize
HOLLAND AMERICA
Veendam

This is a post trade show seminar at sea following Tour and Cruise World Show being held in Tampa, FL March 24th

Date: March 25 to April 1, 2006

Ports of Call:Tampa, Key West, Santo Tomas de Castilla, (Guatemala) Belize City,(Belize) Costa Maya, Mexico, Tampa

Member Rate:$599 best available inside plus p.t. tax and fees. $799 outside plus p.t. and fees. Non member add $100

For More Information: Click Here

Booking: Fam Reservation Form


Travel Industry Shows - 5000 Hopyard Rd., Suite 225 - Pleasanton, CA 94588 - (925) 701-0225